{"id":2646,"date":"2013-11-19T15:00:19","date_gmt":"2013-11-19T15:00:19","guid":{"rendered":"http:\/\/pingler.com\/blog\/?p=2646"},"modified":"2014-06-11T22:56:44","modified_gmt":"2014-06-11T22:56:44","slug":"how-to-perform-site-maintenance-without-offending-your-visitors","status":"publish","type":"post","link":"https:\/\/pingler.com\/blog\/how-to-perform-site-maintenance-without-offending-your-visitors\/","title":{"rendered":"How to Perform Site Maintenance Without Offending Your Visitors"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-4133\" src=\"https:\/\/pingler.com\/blog\/wp-content\/uploads\/2013\/11\/26950826_s-300x218.jpg\" alt=\"Website Maintenance\" width=\"300\" height=\"218\" srcset=\"https:\/\/pingler.com\/blog\/wp-content\/uploads\/2013\/11\/26950826_s-300x218.jpg 300w, https:\/\/pingler.com\/blog\/wp-content\/uploads\/2013\/11\/26950826_s.jpg 450w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>In an ideal world your website would never be offline. Ever. But every now and again it has to be in order to update it and carry out essential repairs. It\u2019s essential that you do everything you can to make sure that disruption is kept to an absolute minimum in order to limit the amount of damage it does to your business. But it\u2019s also really important that you are not so scared of taking your website down that it becomes stale and out of date. Your web host will be able to advise you on ways to avoid more downtime than you must have. Make a plan well in advance of when the site goes down. Here are some ideas:<\/p>\n<p><b>Carry Out Repairs at Slow Times<\/b><\/p>\n<p>Look at your analytics to see when your website is the busiest, and the most quiet. Keep any repairs back for a time that you can be as sure as possible that you will be getting minimal traffic.\u00a0 This will depend on the type of website that you have and your audience so look at your results carefully.<\/p>\n<p><b>Have a \u2018Maintenance Page\u2019<\/b><\/p>\n<p>If your website is down for repair then have a page ready to put up apologising for the brief interruption, and letting visitors know when they will be able to access you page again. It looks much more professional than just a \u2018not available\u2019 page. Keep it simple \u2013 you don\u2019t need to go into detail. This will be enough to reassure your visitors that you know that the website is down \u2013 and so you won\u2019t be flooded with emails letting you know either.<\/p>\n<p><b>Go Out Of Your Way to Help in Other Ways<\/b><\/p>\n<p>Make your holding page friendly and informative. Offer other ways of getting in touch with you \u2013 for example by phone, email or your business premises address. Promise that you will return enquiries within a certain time and follow it through. Customers will understand that you need to take your site down from time to time \u2013 they just want reassurance that their enquiry will still be answered.<\/p>\n<p><b>Keep It Light-Hearted<\/b><\/p>\n<p>A little humour goes a long way in situations such as these. A cartoon or a one-liner (as long as it\u2019s good) will make your visitor smile (and also have the added bonus of helping them remember you). Don\u2019t belittle their frustration \u2013 it\u2019s important to get the tone just right. Acknowledge their frustration but make a little quip.<\/p>\n<p><b>Don\u2019t Baffle Visitors with Jargon<\/b><\/p>\n<p>You might know every detail of which repairs are being carried out to your site, but your customers won\u2019t care and nor should they be expected to understand complicated jargon. Keep the language on your maintenance page accessible, friendly and clear. Short sentences are good, and don\u2019t waffle on for too long about anything.<\/p>\n<p>Following these steps will help make sure you don\u2019t alienate your customers while you carry out important repairs and updates to your site. Keep them informed along the way and let them know that it is a priority to reinstate it the minute you are able to.<b><\/b><\/p>\n<p><i><html><br \/>\n\t<head><br \/>\n\t\t<title><\/title><br \/>\n\t<\/head><br \/>\n\t<body><\/p>\n<p style=\"text-align: center;\">\n\t\t\t<a href=\"http:\/\/www.pingler.com\/account\/register\/\" data-wpel-link=\"external\"><img decoding=\"async\" alt=\"\" src=\"http:\/\/www.pingler.com\/affiliates\/banners\/Pingler-468x60-01A.gif\" style=\"width: 468px; height: 60px;\" \/><\/a><\/p>\n<p>\t<\/body><br \/>\n<\/html><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In an ideal world your website would never be offline. Ever. But every now and again it has to be in order to update it and carry out essential repairs. It\u2019s essential that you do everything you can to make sure that disruption is kept to an absolute minimum in order to limit the amount [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4133,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[172],"tags":[82,765],"class_list":["post-2646","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-web-design","tag-website","tag-website-maintenance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Perform Site Maintenance Without Offending Your Visitors - Pingler Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pingler.com\/blog\/how-to-perform-site-maintenance-without-offending-your-visitors\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Perform Site Maintenance Without Offending Your Visitors - Pingler Blog\" \/>\n<meta property=\"og:description\" content=\"In an ideal world your website would never be offline. 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